We exchange them.
Click when returning. Please let us know the damaged pages such as not printed, repeated or torn, and also let us know your order number for the speedy refund/exchange process.
Return and re-delivery charges are on us.
(Please let us know the order number and your account number for refund when you return books.)
matters to be attended to when canceling the order (You can cancel the order only before the delivery and within a week after payment because the approval of VISA and JCB card settlement can be cancelled only for the transactions a week before).
The customer should bear the delivery charges for the refund occurred after the delivery.
Time required: five days are required at longest for the cancel of the transactions registered with credit card companies because separate e-mail should be sent to the credit card campany
1. Payment by credit card (in case of payment completed) : Click [Homepage> Shopping Cart>Order/Delivery Track> Order Number] and then click [Request for payment cancel] to write down your credit card number for refund. A confirmation e-mail will be sent to you.
2. Bank transfer
(a) in case of payment completed: Do the same when you pay by credit card.
(b) in case of payment uncompleted: Order is automatically cancelled if payment is not completed until seven days after the order date.